Boathouse Changelog

We've added two new options for pausing subscriptions in the portal.

Allow immediate pausing

By default the portal will allow your users to select whether they want to pause their subscription immediately or at the end of the current billing period. You can now switch off this selection which will only allow pausing at the end of the current billing period.

Resume billing period after pausing

Paddle introduced the option to extend the current billing period (for immediately paused subscriptions) instead of creating a new one when the subscription resumes.

If enabled (and immediate pausing is enabled) a subscription can be paused in the middle of a billing cycle and once resumed that same billing cycle will continue.

If disabled the current billing period will end with the pause and on resume a new billing cycle will be created.

Paddle now generates automatic credit notes when you refund a transaction, which we now show in the invoices section of our customer portal. Both partial (usually VAT refunds) and full refunds are shown.

Credit and Refunds are shown referencing the original invoice number but link to the respective credit note.

If a charge back (or a charge back warning) was registered for a transaction it is now also shown (but does not link to a document as there is none).

In our Analytics Dashboard for Paddle you can now see a projection of expected revenue for the next 12 months. This view shows the revenue from active subscriptions on their expected next billing date. Aggregated by month you can also convert the values into three different currencies (EUR, USD and GBP). Download the aggregated view as a CSV*.

And two new charts have been added to visualize your cash flow. You can choose between projected total cash flow and net cash flow (minus taxes).

* We also recently added CSV export for the transaction and subscriptions tables.

If you are a portal subscriber (free or paid) the dashboard is available as a paid add-on. Contact support to get a trial. Otherwise you can download the dashboard for a one-time fee and self-host it.

When pausing a subscription in Boathouse your customers can choose when to resume that subscription. If a subscription is paused customers were able to resume it. Now Boathouse supports turning of the automatic resuming of a subscription as well, effectively turning the pause into an indefinite one.

This option is only available if you have "indefinite pausing" enabled (i.e. you have added "*" as a pausing option) in your pausing options.

We've added the possibility to pause a subscription immediately (instead of just after the current period billing period has ended).

In both cases the next payment is delayed by the pause duration, but the if you pause immediately the customer loses access to the service immediately and it resumes after the pause. 

If the pause occurs after the current billing period the customer has access to the service until the current billing period ends and then loses access until the pause is over.

In addition to specifying a selection of months that a subscription can pause for, you can now let the customer specify their own date or pause the subscription indefinitely.

You can now export your cancellation reasons as a Excel spreadsheet either from out Tools section or directly from the Cancellation screen.

The spreadsheet will contain the summary numbers for each reason and individual cancellations with all the associated information.

Changes to the subscription in the portal will now show a breakdown of any immediate charges (or credits) and the change to the upcoming recurring charge.

When a customer makes change to a subscription the portal will display the price depending on your settings. For example if you choose to display an annual breakdown the price will be displayed as the monthly equivalent per user instead of the true billed amount. To avoid any surprises the customer has to confirm the upcoming charge and change to the recurring charge.

This works for changing the quantity too of course:

You can now "pimp" your pricing tables with text and style overrides.

• Add custom tags to indicate special plans
• Add custom CSS or classes to a plan
• Override the price field to hide the price 
• Change the button text to indicate a different call to action

You can find all the setting on the "Pricing Tables" page under "Customize Plan".

2024-06-18

Changes

• Add option to override the price display in the pricing table for a plan (e.g. Enterprise plan - Custom Pricing)
• Fixed issue where checkout was appearing briefly even if custom button link was used in pricing table.

2024-06-11

New Features

• One-time products are now displayed like a "product" in the portal (if they are used in the pricing table) instead of just an invoice
• Hosted test checkout for sandbox accounts

Changes

• New Step-by-Step Onboarding
• Add a custom tag, css class or css style to plans in pricing tables
• Add a link instead of a checkout to a plan in the pricing table (e.g. Enterprise Plan opens a SavvyCal link)

2024-06-06

New Features

• You can now temporarily disable checkout on your pricing tables (useful if Paddle is verifying your domain after a domain change)

Changes

• New domain: We are now boathouse.co (IFRAME Embed and API calls to boathouse.pro will continue to work, no action necessary)
• New design: We've given both our website and the application a fresh new coat of paint. Also some reorganizing of the navigation to facilitate some new features that we are planning.

2024-05-14

New Features

• You can now allow your customers to pause plan and offer pause as a cancellation alternative.
• You can now ask a follow-up question in the cancellation flow (e.g. Which service are you switching too.)
• Preview style changes in the configuraton page

Changes

• Harmonized styling options between customer portal and pricing tables.
• Subscription changes take you back to the portal with a progress indicator improving the customer experience.

2024-05-11

New Features

• You can display annual plans as a monthly break-down.
• You can now default to annual plans in your pricing tables.
• You can now show net prices (i.e. excl. taxes) in your portal and pricing tables.

Changes

• Better support for adding pricing tables to SPA frameworks
• Improved UI/UX in Customer Portal

Documentation

• Add example implementation for Angular and Spring Boot

2024-05-06

New Features

• Released our free purchasing power parity calculator with charm pricing options.

2024-04-17

Fix

• Changing of Plans is not allowed if the last payment failed.

2024-04-12

New Features

• Support for Trial Periods added (API and Portal)
• Support for One Time Products in Pricing Tables and API
• New Paddle Tool: Clearing (Emptying) the Sandbox Account
• Pricing Tables are now localized in our 20 languages as well

Documentation

• Improved Getting Started Guide
• Added 3 Example Implementations for Laravel PHP, NextJS Typescript and ASP.NET C#

2024-04-10

New Features

• Define Brand Colors for Pricing Tables and some Portal Elements

2024-04-09

New Features

• Default styling for Pricing Tables now support dark mode.

Fix

• Cancellations using ProfitWell Retain now redirect back to the return url on completion.

2024-04-05

Changes

• When changing plans in the customer portal, users see an explanation regarding proration.

2024-04-02

Changes

• Portals now let customers login themselves via email to enable new no-code scenarios

2024-03-31

Changes

• Speed Improvements for Portal and Boathouse App

Documentation

• Added Code Examples for .NET, Node and PHP for creating Paddle Customer Portal Links

2024-03-31

Changes

• Restriction to a single Paddle product removed. You can now add all prices from your account and customers to add to your pricing tables and customer portal.

2024-03-11

New

• The Customer Portal now supports 20 languages: English, Afrikaans, Czech, Danish, German, Spanish (Spain), Spanish (Latin America and Caribbean), Finnish, French, Hungarian, Italian, Georgian, Dutch, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Swedish, Turkish
• The Customer Portal now supports No-Code scenarios allowing you to just point to your portal and letting customers sign-in with their billing email.
• Manage and Delete Postmark Templates from within Boathouse to simplify the management and updating of our default templates.

Changes

• Customer Portal received some mobile view optimizations

2024-03-08

New

• Show discounts applied to next invoice in the portal.
• Search for customers and open the customer portal for a user
• Email Log to show you which emails Boathouse sends on your behalf
• Email Tester and a new option to disable email sending via Boathouse for testing purposes.

Changes

• Support for many more variables (e.g. localized dates, payment method, update payment urls etc) in email templates, see Default Templates Documentation and Documentation for Renewal Reminders and Card Expiry Emails.

Fixes

• Consistent pricing display in the customer's currency (also for imports from Stripe)

2024-02-12

New

• You can now customize the text on buttons in your pricing table (for both authenticated and anonymous versions).

2023-12-15

New

• Send Email Drip Campaigns when Customers are created or subscribe to products in Paddle
• Add Custom Domain to your Customer Portal

2023-12-04

New

• Export Customers or Subscriptions from Paddle to a Spreadsheet. Available on the free plan.
• If you don't provide company and product details before activating our email features we'll warn you about it, so your emails end up looking good.

Changes

• Paddle introduced names for Prices which Boathouse now uses by default instead of the description field (which is reserved now for internal use). Your plan settings will still override any price names.

2023-12-01

New

• Remind Customers when their credit card on file is about to expire

Changes

• You can now select a template for the dedicated billing email option.
• If you Postmark connection is tethered or one of the templates you are using Boathouse goes missing you will get a notification email and the email sending for your account will be paused.

2023-11-30

New

• Let Customers add a dedicated billing email address to their account that receives copies of all invoices (e.g. for accounting).

2023-11-15

New

• Send email reminders to your subscribers when a renewal is coming up.
• If your Paddle connection expires unexpectedly we'll send you an email to reconnect.

2023-11-01

Public release of our Customer Portal for Paddle. 🥳